Refund Policy

DMCAfrique Refund Policy

Effective Date: September 5, 2026 Company: DMC Afrique LTD

DMC Afrique LTD (“we,” “our,” “us”) is committed to providing transparent and fair refund practices. This Refund Policy explains when refunds may be issued, how they are processed, and the conditions that apply to travel bookings made through our agency.

General Refund Principles

Refunds are not guaranteed and depend entirely on the policies of airlines, hotels, tour operators, transportation providers, and other third‑party suppliers. DMC Afrique LTD acts as an intermediary and cannot override supplier rules.

All refund requests must be submitted in writing to: refunds@dmcafrique.com

Refund Eligibility

2.1 Airline Tickets

Refund eligibility depends on the fare type purchased:

Non‑refundable tickets: No refund unless the airline permits exceptions.
Refundable tickets: Refunds issued according to airline rules.
Partially refundable tickets: Only the refundable portion will be returned.

Airline penalties, change fees, and fare differences may apply.

2.2 Hotel Reservations

Refunds follow the hotel’s cancellation policy:

Some bookings allow free cancellation within a specified window.
Others may charge partial or full penalties.
Non‑refundable hotel bookings cannot be refunded.

2.3 Tour Packages & Activities

Refunds depend on the tour operator’s terms:

Cancellations made within the allowed window may qualify for partial or full refunds.
Late cancellations or no‑shows are typically non‑refundable.

2.4 Transportation Services

Refunds for transfers, car rentals, or shuttles follow the provider’s policies. Fuel surcharges, insurance fees, and administrative charges are usually non‑refundable.

DMC Afrique LTD Service Fees

Service fees charged by DMC Afrique LTD for:

Booking
Consultation
Itinerary planning
Administrative processing

are non‑refundable under all circumstances.

Force Majeure Events

Events such as:

Natural disasters
Political unrest
Epidemics
Airline strikes
Government travel restrictions

may affect refund eligibility. In such cases, refunds depend solely on supplier policies. DMC Afrique LTD will assist with claims but cannot guarantee reimbursement.

Processing Time

Once a refund is approved by the supplier:

Refunds typically take 15 – 45 business days to process.
Some airlines or hotels may take longer depending on their internal procedures.
Refunds will be issued to the original payment method only.

DMC Afrique LTD is not responsible for delays caused by third‑party suppliers or financial institutions.

No‑Show Policy

If a customer fails to appear for:

A flight
A hotel check‑in
A scheduled tour
A transportation service

the booking is considered a no‑show, and no refund will be issued.

Incorrect Customer Information

Refunds will not be issued for losses caused by:

Incorrect passenger names
Wrong travel dates
Invalid passport details
Failure to meet visa or entry requirements

Customers are responsible for verifying all information before confirming a booking.

Partial Refunds

In cases where only part of a booking is refundable:

The refundable portion will be returned
Non‑refundable components will not be reimbursed
Supplier penalties may be deducted from the refund amount

Refund Request Procedure

To request a refund, customers must provide:

Full name
Booking reference number
Proof of payment
Reason for refund request
Supporting documents (if applicable)

Send all requests to: refunds@dmcafrique.com

Changes to This Policy

DMC Afrique LTD may update this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services indicates acceptance of the revised policy.